Be-Mobile

Be-Mobile provides solutions for traffic management, route planning, and mobile payments, all aimed at making traffic safer and more efficient. Among its services are 4411, which facilitates mobile parking in Belgium, and Flitsmeister, offering Dutch drivers real-time traffic updates, including speed cameras, traffic jams, and available parking spots. Twikey ensures the smooth handling of payments for both services.

Challenge

Be-Mobile faced a crucial challenge: expanding its payment options to offer a frictionless experience for a growing customer base in both Belgium and the Netherlands. The existing payment methods —limited to bank transfer and credit card— were proving insufficient for their expansion goals. They needed a solution that could offer more payment flexibility and scalability, while ensuring smooth operations in both countries.

Solution

After careful consideration, Be-Mobile chose to partner with Twikey. Two factors were decisive in their choice:

1. One API for automated and transparent transactions: Twikey’s single API integration enabled Be-Mobile to streamline direct debit transactions across Belgium (for 4411) and the Netherlands (for Flitsmeister). The data exchange through Twikey’s API ensures continuous process optimisation.
2. Cost efficiency: Direct connectivity with banks allowed Be-Mobile to significantly reduce transaction fees. Lower collection costs made a direct, positive impact on their bottom line.

Thanks to e-mandates and failure management, we no longer have any administrative tasks related to recurring payments. The entire process is automated, while we still have full visibility into each step. We can easily see which signature method customers use to sign their mandates, receive direct feedback on transactions, and track the steps taken for unpaid invoices.

Jarno Buyl - Service delivery & operations manager, Be-Mobile

Results

In Belgium, where Be-Mobile already had a strong market position with 4411, the introduction of direct debit resulted in a shift from manual payments to automated direct debit. Currently, 60% of customers choose direct debit, while 40% opt for recurring credit card payments.

In the Netherlands, where Be-Mobile was growing at the start of its partnership with Twikey, 70% of customers have now switched to direct debit, while 30% prefer recurring credit card payments. Cash flow has improved as funds from both payment methods are almost immediately available in the account.

The benefits for Be-Mobile:

✅ Reduced manual payment processing

✅ Lower payment risk

✅ Enhanced cash flow

✅ Efficient multi-country payment handling through one integration

In addition to the strong business results, I also recommend Twikey because of their support. They respond quickly, have extensive expertise, and offer excellent service. We couldn’t be more satisfied with the collaboration.

Jarno Buyl - Service delivery & operations manager, Be-Mobile

Conclusion

This partnership has empowered Be-Mobile to fully automate and optimise their payment workflows, reducing costs and operational burdens. As Be-Mobile continues to innovate in the mobility sector, the company can now focus on expanding its services, knowing that payments are efficiently handled, no matter the market.